Who we are

Thank you for visiting WalterMart Delivery. WalterMart Delivery is Waltermart Supermarket, Inc. (Walter Mart)’s online grocery store and the pioneer grocery delivery service in the Philippines. If you wish to know more about Walter Mart, you may visit the link http://www.waltermart.com.ph. 

Our Privacy Commitment

Walter Mart is committed to protecting your privacy as our customer. We, at Walter Mart, guarantee that we will only collect, record, hold, store, disclose, transfer, use or otherwise process your personal and sensitive information in accordance with the Data Privacy Act (DPA), its implementing rules and regulations (IRR), our Privacy Policy and the statements below. We shall therefore only use and collect information as necessary and if it is relevant to our dealings with you. Thereafter, we will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. 

What we collect

Walter Mart only collects, uses and/or processes your personal information that is necessary and/or mandatory for us to be able to provide the Services in our Platform (as defined in the Terms of Use), which may include the following: 

  1. Information you directly provide to us when you use our Services in our app or website or avail customer support;
  2. Your name, delivery address, email address and contact number;
  3. Your selected items, delivery date and time, special instructions, and transaction amount;
  4. Your bank name and card details (if you use the card payment method);
  5. Your nature of communication to us; and
  6. Your location information, such as your city and full address, when using our app or website to allow us to assign the closest store to you for your delivery needs and to determine if your location is serviceable.

            How we collect

            Walter Mart collects, uses and/or processes your personal information by manual, physical, electronic or automated means. 

            Why we collect

            Walter Mart collects, uses and/or processes your personal information for purposes of processing and fulfilling your online orders, improving our products and services to provide you with better online shopping experience, and for other legitimate business purposes (the “Purposes”). 

            Third Parties 

            Walter Mart will not share your personal information with third parties unless necessary to provide our Services and unless you give your consent or unless required or authorized by law. This means we may share your personal information to our affiliates, subsidiaries, partner companies, service providers and contractors: 

            • To facilitate your use of our Services and/or access to our website; 
            • To process orders you submit through the Platform; 
            • To deliver the products you have purchased through the Platform. We may pass your personal information on to a third party in order to make delivery of the product to you; 
            • To update you on the delivery of the products and for customer support purposes; 
            • To compare information, and verify with third parties in order to ensure that the information is accurate.

            We may also use and disclose information in the aggregate (so that no individual customers are identified) for marketing programs, advertisers, and partners.

            How we store and transmit 

            Only authorized Walter Mart personnel are granted access to personal information we collect. Personal information collected via the internet or other electronic methods is stored in a secure database, while physical records of personal information are stored in locked filing cabinets. 

            How we use

            Walter Mart uses the personal information it collects only for the abovementioned Purposes as is without further processing. If necessary, Walter Mart may subject the personal information to additional processing before using the same for such Purposes. 

            The term processing herein shall have the same meaning as provided in the IRR of the DPA, to wit: any operation or any set of operations performed upon personal information including, but not limited to, the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction of data. 

            Where we store and process

            Walter Mart stores and processes personal information only within the Philippines. Walter Mart shall comply with the applicable laws and regulations should it transfer the storage and/or processing thereof outside the country. 

            Retention Period

            Walter Mart processes personal information that you provide, either manually or electronically, at its offices or online. Walter Mart retains the personal information it collects only for the period allowed under the applicable laws and regulations, including but not limited to the DPA and IRR. Walter Mart shall immediately destroy or dispose in a secure manner any personal information the retention of which is no longer allowed under the said applicable laws and regulations. 

            Responsibility and Right to Access or Correct

            You are responsible for the accuracy and correctness of any personal information you provide to Walter Mart, as well as for the consequences of disclosing your personal information to Walter Mart and failure to provide the accurate, correct and updated personal information. 

            You have the right to access and to correct or update the personal information, which you provided and which Walter Mart collected and stored, in accordance with the conditions and requirements under the DPA and IRR. 

            To access and/or correct or update such personal information, please contact the Data Protection Officer (DPO) by sending an email to privacy@waltermart.com.ph with your full name and the personal information you wish to access or to be corrected or updated. The DPO will contact you within the time required by the law and regulations. Where correction of personal information is not possible, the DPO shall explain the reason for refusing to make such correction. 

            Should you wish to obtain a hardcopy or printout of such personal information, any and all costs related thereto shall be for your own account. 


            WalterMart Delivery is intended only for persons who are at least eighteen (18) years old. We neither target Minors in offering products or services to, nor knowingly collect personal data of, persons below the age of eighteen (18) years (“Minors”) without prior parental or legal guardian consent or any legal basis. Should we learn that we were provided with personal data of Minors without prior parental or legal guardian consent or any legal basis, we will delete the same from our database. If you are a Minor, please do not provide any personal data to us, such as your name, age, gender, email address, contact information and the like, and kindly consult your parent(s) or guardian(s) first before using WalterMart Delivery. 

            Use of Cookies

            WalterMart Delivery uses cookies not to collect personally identifiable information about you but to ease navigation through the site. Cookies are text files containing small amounts of information which are automatically downloaded to your computer or device when you visit a website. Cookies send data back to the originating website on each subsequent visit. Cookies are useful to you because they allow a website to recognize your device and profile your browsing habits for a seamless and smooth browsing experience. 

            Mobile Devices 

            You may get push notifications upon installing the WalterMart Delivery mobile app. You may opt out of receiving push notifications by changing your device settings. The WalterMart Delivery mobile app may also collect location-based information while you are using the app to allow us to assign the closest store to you for your delivery needs and to determine if your location is serviceable. You may likewise opt-out of this by changing your device settings. 


            For inquiries regarding the processing of personal information stated in this Privacy Notice, as well as any concerns or complaints regarding data privacy, or the exercise of your rights as a Data Subject under the DPA, you may contact the DPO thru: 

            The Data Protection Officer 

            9th Floor Waltermart Building,
            8001-A EDSA, Veterans Village,
            Quezon City
            (02) 981 – 0067 


            This website contains links to other sites. Walter Mart does not control the information collection policies and procedures of sites that can be accessed from this website. If you have any questions about the information collection policies and procedures of external sites, please contact those entities directly. 


            We or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalized experience when you use the Services and/or access the Platform. 

            When you visit the Platform, our company servers will automatically record information that your browser sends whenever you visit a website. 


            Walter Mart may change this Privacy Notice from time to time by posting the updated version of the Privacy Notice. You are encouraged to visit this site frequently to stay informed about how Walter Mart uses your personal information.